Industry insights 

for you

The automotive industry is on the upswing. The shift to online comparing and buying is nearly complete, and dealerships are quickly adapting to this new digital reality. The supply chain issues and shortages that caused skyrocketing prices and inventory shortages are resolving, and sales are rising again. With similar buying channels, prices and products, dealerships are now looking to differentiate themselves in a new way: through customer service and business development. Traditionally,...

The fourth major acquisition boosts the creation of a world-class customer engagement platform for auto dealers and OEMs

Is your dealership ready for 2024? With lower prices, demand for hybrids and the discontinuation of some popular models topping the list of Ford trends for the year, many dealerships are preparing for change. Customers will be back, but the competition will be tough. Dealerships like yours will need tools to not only acquire leads, but properly manage and follow-up with them until you make the sale. And don’t forget your service department, an important driver of customer loyalty. Luckily, Ford...