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Managed Conversations

BCP knows how to engage with customers.
We have been doing it for over a decade and have learned a thing or two about customer engagement.

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Never Miss a Text Message Again

Customers have proven they prefer to text when doing business, but it can be a negative experience if you don’t have someone responding 24/7. BCP ensures that all SMS-based customer conversations are consistently addressed and engaged with. Our tech-enabled solution utilizes both on-shore agents and intelligent technology to provide an excellent customer experience and increased ROI!

Our Capabilities

If it has to do with customer engagement, BCP has the solution.

24/7 Coverage

SMS response utilizing our Collaborative Intelligence (AI and U.S.-based agents responding to each customer).

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Full Inbox Engagement

Response for all inbox needs within Podium’s Webchat.

No Staff? No Problem

No need to hire a sales or service team to manage your inbox- we have you covered

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Partners Who Use Managed Conversations

Our engagement capabilities are customized to fit your specific needs. Whether you need 24/7 coverage or just after-hours, our team will engage with your customers and capture the information you need. And we have the numbers to prove it.

Managing Text/SMS

66%

Reduction in Workload

50%

Increase in Conversions

2 min

Median Response Time

Industry Updates

Keeping you informed and educated with real-time automotive trends and data. Our team of experts has the experience and knowledge you need to help lead your dealership to the next level.

Blog Week 03-21 Collaborative Intelligence

What is Collaborative Intelligence?

by Aimi Gundersen

Collaborative Intelligence is the natural progression of AI in a human environment. AI (Artificial Intelligence) can be incredibly efficient for dealers and allows them to save time and money, but there are gaps in AI alone, especially when engaging with customers.

Want to Learn More?

Fill out the form below to find out how we at BCP can help ensure the leads that you generate, manage, and track are being consistently addressed and engaged with 24/7/365.