Friday Feature! Increase CSI in you Service Department with Customer Feedback Gathering
Forget paper surveys and phone call follow-up. Seamlessly gather customer feedback through BetterAppointments' various response options.
Did you know that BetterAppointments for OnStar gathers customer feedback for you? You won’t have to do anything except open an e-mail and review the information. Customer Satisfaction and Retention are of the utmost importance, and we want to help you not only keep your customers engaged, but also happy and satisfied with your service department. Our ability to ask a few simple questions will help build best practices or put out fires while they are still small.
Whether you are using a Service BDC, a shared BDC with sales, or if you are answering the leads yourself, there is not enough time in the day to call every lead, try to set appointments, offer additional services, and survey customers. It is probable that surveying customers is left last on the list of things to do, yet it is a key element for engagement and retention.
We will set appointments, survey your customers, and find out where they are going if they are not coming to you. All of this information says in-house. No one is privy to it but whomever you designate to receive the e-mails.
Now, instead of trying to call someone 5-8 times to set an appointment, you will have your BDC call them for retention or engagement purposes.
And this is all included in BetterAppointments for OnStar with no additional cost!