BCP for Sales answers internet leads for dealerships at uncomfortable times. Here’s how it works:
A new lead comes into your CRM and is assigned to a salesperson. The lead is then sent to Better Car People. We grab the lead and using our massive content library, we automatically create a fantastic response complete with model specific information, questions, photographs, and brochure links.
Then we have real people who review the response and make sure everything is just right. We then send it back in the salesperson's name to the customer. We also let the salesperson know what we’ve just sent them.
We're available 24/7/365 and our average response time is less than 10 minutes
Live people 24/7/365
Responds to Customer in Less than 10 minutes
Increase contact ratio on Average from 5% to 50%
BCP for Sales answers your internet sales leads with a personalized, model specific response.
We are not an auto-responder; we use real people to address customer’s specific questions.
Frequently Asked Questions
Are we an Autoresponder?
We cringe every time we hear that “A” word, but we forgive you. We utilize technology and LIVE people to create a dynamic customized response for each incoming lead.
Do we call customers?
No, we stick to what we’re best at (responding to incoming email leads). We leave the phone calls to dealership personnel to handle.
Do we answer customer questions?
Yes, well sort of. Think of it like an alley-oop in basketball. We give it a personal touch by acknowledging the customer’s questions or comments then you slam it home when your dealership personnel addresses their needs more in-depth.
Are there choices on what the response looks like?
Absolutely, we can customize the response to be as involved or as basic as you would like. We will make recommendations on what we know will work but in the end this is YOUR response and will respond in the way you would like it done.
Will you work with my CRM?
More than likely. In fact, we work with over 40 CRM’s so there is a good chance we will work with yours.
"Originally we started using OvernightBDC only to improve our response time to after hours internet leads. What we found was the simple, personalized quick responses actually engaged the customers and prompted an immediate and request back. We are setting appointments before our competition is even sending their initial response!"
"We like the fact that when we are not at work, OvernightBDC is working hard for us! The content that our customers receive is a quality fast response that helps us turn leads into contacts."
"Since we started OvernightBDC, the response has been wonderful. We would highly recommend OvernightBDC to any dealer that is looking to improve their internet responses and sales."
"I just wanted to write a quick email and let you know how wonderful you guy over at OvernightBDC are... 9 times out of 10 I get the reply email in my inbox where you have responded to the lead, BEFORE I get the actual GM Lead Email!! It’s AWESOME! Thank you guys so much! You have definitely improved out overall Internet Presence!"
"We've been using Better Car People for years. They do a great job responding promptly to customer email leads when we are not open for business."
"I have worked with Scott Hendrick from Better Car People for years. He is my trusted go to resource whenever needed. He is quick, efficient, and so helpful. Better Car People's solutions for Service and Sales response assistance is a key piece to our development and retention efforts here at Heidebreicht Chevrolet. I would highly recommend doing business with them."
"Matt, Chris and the whole staff have been so great to work with. I honestly don't know how we were able to do business before them. Thanks BCP!!!!"