The Crew Visits the Charlotte Checkers
We can still hear the ringing of cow bells, as a result of our latest work outing. This past weekend Better Car People went to the Charlotte Checkers game. The Checkers played the Chicago Wolves at the Time Warner Cable Arena in Uptown Charlotte, NC.
Better Car People employees and their families attended the game. Our quality assurance staff, account managers and partners enjoyed the festivities.
Our QA's, Quality Assurance representatives for Overnight BDC, are responsible for reviewing the dealership's response before it is sent out to the customer and sent back into the dealer's customer relationship management system (CRM tool). They are required to correct any spelling or grammatical errors and confirm that the response accurately matches the customer's sales inquiry or service inquiry.
The Support Staff / Account Executive for Better Car People are responsible for assisting with installation of Overnight BDC, for the sales and service department, within a dealership's CRM / ILM tool. They help with account maintenance and assist our customer base on any support issues that need attention and a resolution.
The entire Better Car People team gathered and enjoyed hockey at its finest. In the end, the Charlotte Checkers defeated the Chicago Wolves with a 4-0 win.