Introducing the latest product to join the Better Car People portfolio, Better Appointments. We have developed BetterAppointments as a new approach to answering OnStar service leads. This product gives OnStar customers the opportunity to book an appointment at their preferred dealership without having to fill out a single form.

The process begins when an OnStar notification is sent to a customer through BetterAppointments, the customer is provided with an available service appointment time and date, at their preferred dealerships service department. If that date and time doesn’t work, the customer can choose from other appointment times with just a few clicks.  During the process BetterAppointments provides opportunities to upsell service specials and OnStar customers are able to provide feedback to the dealership via satisfaction surveys and competitor experience surveys.  

Over a five month pilot program with GM, BetterAppointments has been tested and designed so that it is compatible with tablets and smartphone devices. BetterAppointments also has a click to call feature which gives users the ability to call directly to the dealership if they have a question. This product will free up the dealership’s service department and it will increase engagement opportunities with the customer. As a part of the development and testing phase of BetterAppointments, we saw a 12% increase in engagement with OnStar customers.

Currently, the product is $298 per month with a one time setup fee of $298, this includes BetterAppointments and our signature OvernightBDC for Service product. Give us a call at (855) 448-4219 or email sales@bettercarpeople.com for more information on BetterAppointments.

BetterCarPeople is excited to announce that we have been approved as an iMR Match turnkey vendor for our sales & service OvernightBDC products.  If you are a GM dealer, then you are now able to use iMR (in-market retail) funds for Better Car People services. “Adding OvernightBDC is truly a win-win situation for both the dealership and the sales & service customer,” said BetterCarPeople's Co-Founder & Director of Operations, Chris Martinez. “Dealerships win because OvernightBDC has proven to increase the contact ratio with dealerships and, ultimately, sales. Consumers win by being able to get a fast, content rich response to their online request. We’re honored that General Motors has approved BetterCarPeople and our core products”

BetterCarPeople provides your dealership’s ideal first response to Internet sales and service leads. We use real people and current technology to send out a content rich first response that engages customers, turns off the manufacturers clock and logs the response in your dealership’s CRM. On a monthly basis, BetterCarPeople responds to over  100,000 customers with an average response time of under 10 minutes.  We continue to improve our product offerings and expand our company.

Now, dealers across the nation can utilize their iMR match funds to help cover the monthly cost of BetterCarPeople’s OvernightBDC services. Our services help answer your dealerships internet sales and service leads 24/7/365.

General Motors only approves select vendors for their iMR program. In order to be accepted as a turnkey vendor in GM’s iMR program, you must be committed to providing participating dealers with quality products and superior customer service. We are honored and excited to be amongst those chosen as a supplier of the iMR turnkey.  

GM affiliated dealers taking part in the iMR program seeking to add OvernightBDC should visit http://bettercarpeople.com/ to request more information and request a demonstration.

The Great White North received a special visitor from BetterCarPeople during two weeks of March. Our founding partner Matthew Belk was invited by SCI Marketplace and Toyota of Canada to help put together a training curriculum for their over 250 dealers.  The focus of the training was on dealerships internet sales follow up processes and how to increase online sales. A fast response is absolutely a must in the car business. This holds true in Canada as it does here in the states and it was a key part of Matthew’s training. Our core product Overnight BDC fits in well with this process and was mentioned once or twice.

While in Canada, Matthew toured multiple provinces to include Toronto, Calgary, Ottawa, Edmonton, and Vancouver. He met with dealer principals to talk about improving vehicle sales online and sharing best practices.  Canada is in the process of gearing up for an internet explosion due to online automotive consumer activity. Canadian customers do not engage the dealerships in the same way as customers in the United States but they will be soon. In fact, Canada is more connected than the United States.  As 80% of all canadians are online. In addition, 90% of car buyers research online before buying a car.

Matthew said that he was impressed by how intuitive and forward thinking the dealer principals were. He enjoyed the conversations and brainstorming sessions that took place at each stop he visited. Toyota dealers of Canada are now one step closer to being better prepared for an increase in internet traffic. As a result, customer experience will be improved and profitability will increase.

Matthew has been asked to return to Canada, in the upcoming weeks, in order to continue training Toyota of Canada dealers. BetterCarPeople is excited about this opportunity!

Better Car People received the Corporate Spirit Award for the 2013 Union County Excellence in Business Awards.  We are proud to receive this honor and we look forward to continuing our service to the community.

Better Car People was nominated as a stand out business by Union County due to our work with the Union County Community Shelter, Union Symphony, Union Academy Foundation, Cancer Fighters 5k, Union County Turning Point and other notable community outreach programs.

We are both humbled and grateful that we have had the opportunity to assist our community and to assist those around us.  We have been able to donate to our community and give back because we have been blessed with an outstanding workforce and thriving business opportunities.  We will continue to give our time and resources back to the community in order to help better Union County and our surrounding community.

The Union County Chamber of Commerce, along with the presenting sponsors Boggs Paving and icarsnow.com hosted an excellent luncheon for nominees and members of the Union County Community.  Last year’s Business Man of the Year, Jack Hargett gave a wonderful invocation and welcomed guests to the event.  Union County Chamber President, Sharon Rosche awarded winners and gave the closing remarks.  It was an honor being in the ranks with some of our community’s leading individuals and businesses.  We will continue to find ways to contribute to Monroe, Union County, and the greater North Carolina.        

Our 2nd Annual Holiday Extravaganza was held in the BetterCarPeople office on December 21st of 2012. Even though we had already had our company holiday party, we wanted to celebrate with the full-time office staff again. Now a tradition, we planned to have an office wide lunch and a Secret Santa gift exchange. We pondered various catering options, as we were bored by the standard options of pizza, subs, bbq, etc. A wild and crazy thought crossed our mind and it stuck. We had the awesome idea to have a shrimp and oyster boil. Our office manager had all of the supplies for larger catering events and is an excellent cook. She purchased all of the goodies including shrimp, oysters, potatoes, corn, and sausage and set to work. Although lunch was slightly delayed due to the wind, the feast that much more enjoyable because people were that much more hungry!

Tasty additions to the low country boil included meatballs, sausage dip, veggies, chips and salsa, peanut butter cookies, pound cake and coconut chocolate bars.

Earlier in the month, employees had drawn names, at random, to assign secret santas. After our massive feast, while we all sat in food comas, gifts were exchanged. I guess you really get to know  your coworkers, after spending so much of your day with them, because really neat gifts were given. Everyone involved was stuffed with food and pleased with the gifts they received.

It was so nice being able to celebrate the holiday season with our coworkers, the day before the holiday break. With our OvernightBDC service, we answer your dealerships’ online sales and service leads whenever you need them to be. This includes 24/7/365 if necessary. Although members of our support team and quality assurance team were still working over the holidays, to ensure that your leads are answered, they were still able to enjoy time with their families and loved ones.

BetterCarPeople Partners

It seems that every year the company party gets better and better, if that is even possible. Last year we attended a Carolina Panthers football game and this year we went to Sports Connection!

Sports Connection is an entertainment center that provides bowling, a jump-n-play, laser tag and arcade games. Staff and their families were invited to participate in the festivities. The day began with a friendly yet highly competitive round of bowling. This wasn’t your average bowling game because there was a prize on the line. Whoever had the highest score got to choose between three mystery gifts. The winner of the bowling challenge won a pair of Dre Beats headphones.

A delicious pizza buffet and nacho bar was provided for lunch in between rounds of bowling and while children were bouncing in the jump-n-play others were able to enjoy snacks from the concession or lunch in our own, private room!

Bowling was followed by an intense games of Laser Tag. The company was split into two teams and headed off into the laser tag room. Again, the highest scoring player was given the opportunity to choose a mystery gift, now from just two gifts.  This winner received an XBOX 360.

All employees and guests were also given an already loaded arcade card to play games. The staff enjoyed the basketball toss, skee-ball, Dance Dance Revolution and many other fun games. The player who shot the highest score on the basketball toss was awarded the third and final prize, a Visa gift card.

The company also generously gave all of the BetterCarPeople employees their own personal Nexus 7 tablet.  All year the staff works to ensure that dealership’s online sales and service leads are promptly answered through our Overnight BDC service. The party and gifts were simply a small token of appreciation for their hard work and dedication.

BetterCarPeople is seeking an Account Executive to expand and maintain our core products.

BetterCarPeople is a Monroe, NC based software and service company. We provide high availability Internet based services to the nation-wide automotive retail industry.
We are looking for a new teammate who:

• Is passionate about helping customers.
• Takes ownership and builds relationships with customers.
• Understands that communication is key (verbal, written & documenting troubleshooting).
• Has a strong technical background -- a programmer's mindset.
• Is able to handle stress with ease and not get flustered or easily frustrated.
• Is dedicated.
• Can multitask.
• Has strong problem solving skills.
• Is a team player.
• Is results- and goal-oriented.
• Is energetic, assertive, customer-centric personality.
• Has a strong work ethic.
• Excellent benefits package.

Please send any questions and your resume to hiring@bettercarpeople.com