Better Car People is ready for the races at Steeple Chase this weekend! We’re also proud to support the Alzheimer's Association, and their fight to eliminate Alzheimer’s disease. Read to learn more about Queen’s Cup and why they do what they do. (Source: https://goo.gl/KhyJE4) We spend hours, days, weeks and months spreading the word about The Queens Cup and how much fun it is. How you and your family and guests need to come out to Mineral Springs to have an amazing and unforgettable day. We are constantly telling people how beautiful it is out here and once you experience it, you will come back year after year. We say that because we mean it and believe it. However, here at Team Queen’s Cup, we know there is a deeper and bigger meaning to the last Saturday in April. Our primary focus and reason for being around. That reason is charity. This year, for the fourth year we are working with The Alzheimer’s Association. It is something the whole team holds very dear and it is something that is personal to us all. Although we love to give to The Alzheimer’s Association and we want to make everything better with it, every so often we see or hear something that makes it all so real again. It takes it beyond money and effort and brings it right to your front door. We have recently received this letter from a long-time patrol judge Casey Hamilton. Casey and his wife Sandy are currently living with this tragic disease. Sandy has been diagnosed with early on-set Alzheimer’s and is Casey is now her full time care giver. I encourage everyone to read his story. We would also ask you to remember why we do what we do. One Story Everyone is aware at one level or another of the dreadful nature of Alzheimer’s disease.  The numbers are only going to grow, so if this helps someone else prepare for or cope with the illness, it is worth telling the story. In retrospect, the illness was slowly creeping up onus for up to five years before we decided we were possibly in real trouble.  Sandy’s role in our business became more and more difficult, the accounting and organizational management beyond her ability.  This for a woman who had been a Vice President at a Fortune 500 company.  She began to repeat herself in social situations, broke down in tears dealing with the accountants, and oneday could not find her way to where I was waiting for her to pick me up. Our first diagnosis was stress and depression, perfectly reasonable under the circumstances.  A close friend who had not seen her in several years observed that she was suffering from serious mental deterioration, much more than could be explained by depression.  We still functioned well together as partners;  I lowered my expectations, and our lives were slowing down anyway. I have never been this old before, so coping with aging is an endless learning process.  We dialed up the medical attention and after extensive testing concluded/confirmed the onset of Alzheimer’s Disease, all at great cost and with no solutions, cure or treatments offered.  The medications prescribed may or may not help slow the disease.  I can only hope that Sandy is more comfortable with them. Too much leisure lead to too much drinking and the inevitable DUI.  While the charge was eventually dismissed, it lead also to Sandy being put in a managed care facility.  While the dog and I visited almost every day, it still took six months to get her back home.  The legal and medical costs were astronomical.  Two good things came from this experience:  I learned that if I wanted to care properly for Sandy, I need to care for myself too.  We have professional help looking after Sandy twice a week so that I can do errands and have some time to myself, and I do not drink. I cannot predict the future beyond knowing that Sandy’s physical deterioration will continue.  It has been slow but regular and I can only think inevitable.  She and I are still on good terms, and caring for her is just part of our day.  If we share a smile, a joke or a laugh, it is a good day.  The people who have cared for her during the past months have said she is happiest when I am around, one of the few things I can control easily.  I will continue to care for her myself for as long as she will accept me, keeping her here in our home where I know she feels safe.  I can always insert more professional home care, so institutionalization is an option for the distant future. These have been my choices, willingly made, hopefully correct for us, for  now.  This devastating illness crept up on us.  We were not feeling old and had no history of it in either family, yet here it is.  Sandy is only sixty two, so especially not fair to her, but fairness is net really part of life.  We are lucky to still have each other.

Better Car People is ready for the races at Steeple Chase this weekend! We’re also proud to support the Alzheimer's Association, and their fight to eliminate Alzheimer’s disease. Read to learn more about Queen’s Cup and why they do what they do.

(Source: https://goo.gl/KhyJE4)

We spend hours, days, weeks and months spreading the word about The Queens Cup and how much fun it is. How you and your family and guests need to come out to Mineral Springs to have an amazing and unforgettable day. We are constantly telling people how beautiful it is out here and once you experience it, you will come back year after year.

We say that because we mean it and believe it. However, here at Team Queen’s Cup, we know there is a deeper and bigger meaning to the last Saturday in April. Our primary focus and reason for being around. That reason is charity. This year, for the fourth year we are working with The Alzheimer’s Association. It is something the whole team holds very dear and it is something that is personal to us all.

Although we love to give to The Alzheimer’s Association and we want to make everything better with it, every so often we see or hear something that makes it all so real again. It takes it beyond money and effort and brings it right to your front door.

We have recently received this letter from a long-time patrol judge Casey Hamilton. Casey and his wife Sandy are currently living with this tragic disease. Sandy has been diagnosed with early on-set Alzheimer’s and is Casey is now her full time care giver. I encourage everyone to read his story. We would also ask you to remember why we do what we do.

One Story

Everyone is aware at one level or another of the dreadful nature of Alzheimer’s disease.  The numbers are only going to grow, so if this helps someone else prepare for or cope with the illness, it is worth telling the story.

In retrospect, the illness was slowly creeping up onus for up to five years before we decided we were possibly in real trouble.  Sandy’s role in our business became more and more difficult, the accounting and organizational management beyond her ability.  This for a woman who had been a Vice President at a Fortune 500 company.  She began to repeat herself in social situations, broke down in tears dealing with the accountants, and oneday could not find her way to where I was waiting for her to pick me up.

Our first diagnosis was stress and depression, perfectly reasonable under the circumstances.  A close friend who had not seen her in several years observed that she was suffering from serious mental deterioration, much more than could be explained by depression.  We still functioned well together as partners;  I lowered my expectations, and our lives were slowing down anyway.

I have never been this old before, so coping with aging is an endless learning process.  We dialed up the medical attention and after extensive testing concluded/confirmed the onset of Alzheimer’s Disease, all at great cost and with no solutions, cure or treatments offered.  The medications prescribed may or may not help slow the disease.  I can only hope that Sandy is more comfortable with them.

Too much leisure lead to too much drinking and the inevitable DUI.  While the charge was eventually dismissed, it lead also to Sandy being put in a managed care facility.  While the dog and I visited almost every day, it still took six months to get her back home.  The legal and medical costs were astronomical.  Two good things came from this experience:  I learned that if I wanted to care properly for Sandy, I need to care for myself too.  We have professional help looking after Sandy twice a week so that I can do errands and have some time to myself, and I do not drink.

I cannot predict the future beyond knowing that Sandy’s physical deterioration will continue.  It has been slow but regular and I can only think inevitable.  She and I are still on good terms, and caring for her is just part of our day.  If we share a smile, a joke or a laugh, it is a good day.  The people who have cared for her during the past months have said she is happiest when I am around, one of the few things I can control easily.  I will continue to care for her myself for as long as she will accept me, keeping her here in our home where I know she feels safe.  I can always insert more professional home care, so institutionalization is an option for the distant future.

These have been my choices, willingly made, hopefully correct for us, for  now.  This devastating illness crept up on us.  We were not feeling old and had no history of it in either family, yet here it is.  Sandy is only sixty two, so especially not fair to her, but fairness is net really part of life.  We are lucky to still have each other.

AlzheimersAssoc.png

A few weeks ago, I started a journey to find the perfect vehicle for our family. As a family of five, we knew that an SUV with 3rd-row seating would be ideal (primarily so we could keep our daughter from feeding our son things he’s wasn’t supposed to eat). Unfortunately, finding time to stop by the dealership to find a car seemed unrealistic. That’s when I decided to open my laptop to begin the search for our next vehicle.

Being unsure of how to start this journey online, I googled (because that’s what everyone does) local dealerships. I then looked through the inventory of each dealership, and this is where my decision-making process began.

I couldn’t find everything I needed on-line, so I filled out an information request on almost every website I visited. I was hoping to get some answers, even though it was late at night. What I discovered was frustrating, to say the least.

Every dealership sent me a response stating the following, “Thank you for your inquiry. We will contact you as soon as we return to the office.”  Oh great, that means I get to wait 12 or more hours to get my answers (insert sarcasm).

Let me be clear on this: I HATE AUTORESPONDERS. To me, it’s like calling your cable company to discuss an issue, and you have to deal with the pesky automated voice dialing (i.e. dial ‘1’ to add service, dial ‘2’ to discuss billing, etc.) for 30+ minutes before you can finally talk to a human.

Let’s put this into perspective. If I showed up to your dealership, would you ask me to sit down and wait 12 hours before being helped? Of course not. Why? You understand that a good customer experience will increase your chance of getting the sale. Since your website is just an extension of your physical showroom, why should your online customer be forced to wait 12 hours to get their answers?

Having a great CRM can be a huge asset to car dealerships; however, one aspect of the CRM that dealerships tend to mishandle is the process of responding to their internet leads. With 40% of internet leads coming after 9 pm and on Sundays, dealerships have an urgency to take the digital lead to a personalized response the fastest.

In other words, your response time and response quality are more important now than ever. If you’re not giving the customer what they’re looking for, your competitor is just one click away.

So how can your dealership do better? Consider using BCP for Sales to handle your internet leads. Every lead is answered in less than 10 minutes, 24/7/365. And here’s the best part: every lead is answered with a model specific response using questions, photographs, brochure links, and even YouTube videos. They then have people review and customize the response before sending it back in the salesperson's name to the customer.

Respond Better. Sell More.

It’s that simple.

When you walk into a Ruth’s Chris Steak House, you’re after one thing, the STEAK. According to their website, their “perfected broiling method and seasoning techniques ensure each cut of USDA Prime beef arrives cooked to perfection and sizzling on a 500° plate—just the way Ruth liked it.” At Better Car People, we do the same, just not with steaks. Our handcrafted responses ensure each lead is delivered with the personal touch—just the way Matthew likes it.

Unlike Golden Corral, we don’t try to do everything. We, like Ruth’s Chris, focus on doing one thing really well. That one thing for us is a crisp and enticing internet lead response. As the great White Goodman from the movie Dodgeball once quoted, “We’re better than you...and we know it.”

OvernightBDC and BetterAppointments for OnStar are among the top internet lead response solutions for sales and service in the industry. Our initial response is like the first bite for your customers. They engage immediately, and come back for more.

While the quality of our products are comparable to Ruth’s Chris, our delivery method is more like that of Jimmy John’s. In other words, we’re fast, “Freaky Fast.” Jimmy John’s has your sandwich made and in the deliverers hand before you hang up the phone. At Better Car People, we answer leads in less than 10 minutes ( or before your customer leaves your website). Time is money, and we understand that better than most.

So here’s the thing: we cook it, deliver it, and you enjoy it. We take pride in delivering results, not just amazing blogs. We don’t lock you into long term contracts. And if you need to take a break because you can’t handle all the customers beating down your door, we understand and make it easy to quit. Seriously, it’s probably too easy. But we feel confident you’ll stay.


“...9 times out of 10 I get the reply email in my inbox where you have responded to the lead, BEFORE I get the actual GM Lead Email!! It’s AWESOME! Thank you guys so much! You have definitely improved our overall Internet Presence!”

Whitney Willis Snow, Certified Internet Director at Willis Automotive